Whether you recognize it or not, your church’s greeters are quite possibly the most vital members of your weekend team. Think about it. Each person walking into your building will interact with a greeter. You can’t say that about any other position on staff.

So how can you be sure your greeters are doing the best job they can? Here are five simple ways to make sure each guest’s visit is great, thanks to your terrific volunteers.

1. They’re in Place and on Time

Make sure everyone knows what time to show up and how long they’re needed at their post. Don’t assume they know this. In fact, the best way to make sure everyone is on the same page is to conduct a huddle with all your host team members, including greeters and ushers. Then you can go over specific elements of that day’s service, give training and tips and even pray for each other.

Each person walking into your building will interact with a greeter.

When they do arrive at their ministry place, great greeters will make sure their area is clean and clear of discarded debris and trash. Making a good first impression begins with the appearance of the doorway.

Then, they must be alert and ready. They should never have their phone out scrolling social media or texting with friends. Encourage them to stay focused on the task at hand.

2. They’re Always Pleasant, Never Pushy

A great greeter shows enthusiasm mixed with sincerity. That means they smile, wave, shake hands and interact. But they should temper that enthusiasm with wisdom.

No one likes an overly aggressive greeter. Greeters should never follow anyone out to his or her car unless that person needs help. And greeters shouldn’t be so friendly that they make people uncomfortable, especially members of the opposite sex.

3. They Look for Ways to Help

Being on time and in place positions your greeters to be the first line of help. Encourage them to open the church door. During rain, give them umbrellas to hold for guests. And ask them to be on the lookout for dropped items or other opportunities to offer help.

4. They Know What’s Going On

Every greeter should know what’s happening in the church, from the current sermon series to upcoming events. They should be familiar with all areas of ministry — including classes, children’s programs and small groups offered — as well as the physical layout of the church.

Some guests will only want to know where to get a cup of coffee, so, of course, greeters should be able to help with that too.

5. They Know Their Role

What do the greeters do? Some might think their purpose is just to open a door and shake a hand. But it goes far beyond that. It’s good to remind your greeting team of the church’s mission statement, and their role in that mission. They are the first individuals unsaved people who visit your church encounter. That’s a tremendous responsibility.

Finally, never downplay the role of your greeters. It’s not an entry-level position. It’s a highly skilled greeter who can make a huge difference in your weekend service.